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rod509
Level 1

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Not sure what is wrong, I have another register for a business I have had for 15+ years and we have just moved with upgrades of software but I recently opened another new business with my wife and I am having issues.  I opened the account in Quickbooks 2019 Pro Desktop, created the register, made all f the entries but when I go to print a P&L for my accountant I seem to only get like 1/3 of the entries.  Going to add some screenshots of entries and the P&L.  Any ideas?Entries from register None to be seen here.

7 Comments 7
MarsStephanieL
QuickBooks Team

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Hello, @rod509.

 

I appreciate the details you've shared about the issue. This helps me identify what is the best troubleshooting method to be applied.

 

Based on the information shared, we’ll have to run the Verify and Rebuild Data Utilities. These are built-in tools used to validate to see if your file is still in good shape. This fixes common errors too.

 

To begin, run the rebuild tool after creating a backup of the company file to resolves data integrity issues. Verifying the file identifies the most commonly occurring data issues.
 

  1. Go to the File menu and choose Utilities.
  2. Select Verify Data.
  3. A pop-up message will appear if it identified a specific message. If it will show this error message "Your data has lost integrity," you may proceed to rebuild the file. This error indicates that there is data damage in the company file.

 

To Rebuild the file, you can follow the steps below:

 

  1. Go back to the File menu at the top to select Utilities and Rebuild Data.
  2. Click OK to save a copy of the company file.
  3. Select Save to keep the copy.
  4. Then, click the OK button once the Rebuild is completed.

 

To know more about the detailed instructions, follow the steps in this article and go to the Apply the appropriate fix on the transaction/s. section: Fix data damage on your QuickBooks Desktop company file.

 

I've included this article for your future task about managing your reports in QuickBooks: Customize reports in QuickBooks Desktop. This contains sub-articles such as memorizing transactions and combining reports to help businesses track their performance in the industry.

 

Please let me know if there's anything else you need. I'll be here to keep helping. Take care and have a good one.

rod509
Level 1

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Thanks!

  OK, I ran the 'Verify Data" and got this result:

"Quickbooks detected no problems with your data."

 

  So, should I still run the Rebuild Data option or is this something else?

 

Thanks!

Joesem M
QuickBooks Team

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

I appreciate you getting back to us and sharing the outcome of the steps provided by my colleague above, @rod509.

 

Since the program detected no error or issue with your data, then you don't need to continue the Rebuild Data option. However, I'd recommend running the QuickBooks File Doctor. It quickly fixes issues within your company file like missing transactions, customers, and employee lists. 

 

Here's how:

 

  1. Close your QuickBooks Desktop (QBDT) software.
  2. Download the latest QuickBooks Tool Hub.
  3. Save the file somewhere you can easily find it.
  4. Open the file you downloaded (QuickBooksToolHub.exe).
  5. Follow the on-screen steps to install.
  6. Double-click the icon on your Windows desktop to open the tool hub when the install finishes.
  7. From the tool hub, select the Company File Issues tab.
  8. Select Quick Fix my File.
  9. Click OK when it completes then open your QuickBooks.

 

You can also check this article for more details and troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.

 

Additionally, here's an article that lists all the possible troubleshooting steps when you encounter printing issues using the program: Resolve printing issues.

 

Leave a comment below if you have further questions or any other concerns. I'm here ready to assist further.

 

rod509
Level 1

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Exactly the same as the screenshot pics.  No different in the P&L.  Could there be something in settings or something?  I really don't get it as my other business file works and responds fine.

Joesem M
QuickBooks Team

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Thanks for getting back to me and sharing the information, @rod509.

 

Allow me to share other troubleshooting steps to get this resolve, let's resort to your chart of accounts. Resorting your list will fix the odd behavior in your reports, Item list, and Chart of Accounts to get back to its default order.

 

  1. From the Lists menu, select either Chart of Accounts.
  2. Click the Account drop-down.
  3. Go to the View menu, then select Re-sort Lists.
  4. Click OK.
  5. Close and reopen your company file.

 

Once done, you can run the Profit and Loss Detail report. Just make sure that each account should have a balance and not zero to show all the transactions created.

 

If the same thing happens, I'd suggest contacting our Customer Care team. They have the tools to pull up your account in a secure environment and to determine why the transactions aren't showing.

 

Here's how to reach them:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. Enter your concern.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

 

To ensure we address your concern on time, you may click this link: Support hours and types.

 

I've got some articles for you to check out about Chart of Accounts and customizing a report:

 

 

On the other hand, in case you have any other QuickBooks questions in the future, you can also check our help articles: Help articles for QuickBooks Desktop.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other concerns in the comment section. I'm always here to help.

rod509
Level 1

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

I don't seem to have a "View" or Re-Sort option....  So I guess I need to contact Customer Care then?  Thanks for all of your help!Screenshot (4).png

MichelleBh
QuickBooks Team

I have a new business, opened it, added all the entries and my P&L only shows a very small portion of the entries

Thanks for the quick response, @rod509.

 

I appreciate you for following the steps presented by my colleague above and fastening the screenshot. Let me point you on the right track where you can see the Re-Sort List button in your QuickBooks Desktop. 

 

Based on the screenshots you've attached, the Re-Sort List option is located below Print List. See the picture below for your reference: 

 

 

If you're unable to click that option, it's best to communicate with our support. This way, they can investigate your account and provide other troubleshooting steps to resolve the issue. 

 

Additionally, please browse through these articles below about the different reports available on your account and other related topics. 

 

 

Don't hang me back if you have further questions or how the call goes. I'm always here for you, willing to help. Keep safe. 

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