I have a reference number xxx-xxx-xxxx and I'm trying to get paid from a customer who used to credit card

I'm here to get you back into your QuickBooks without a moment's delay, sylvializarraga8.

Thank you for providing the reference. Let me share with you some details about how to paid faster using a credit card in QuickBooks Online.

Deposit speeds depend on the product you're using and the type of payment. If you use standard deposits this will process every day except for Sundays, Thanksgiving Day, and Christmas Day. For instant deposits process every day of the year with no exceptions. You can always check the status of processed payments in your Merchant account. This way, you'll know the deposit status and amount. Let me show you how. 

1. Sign in to the Merchant Service Center.
2. Choose Activities & Reports, then select Deposits.

 3. Pick the specific date range in the Dates field. 

 4. Tap Search and review the status.

• Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
• Funded- Successfully deposits the amount and your money is on its way.

For more details, visit this article: Find out when QuickBooks Payments deposits customer payments.

For further assistance to your customer who uses a credit card, I'd recommend contacting our Merchant support. This way, you'll get paid to your customer as soon as possible. Please provide your reference number to the agent for easy tracking. 

Here's how: 

1. Go to our Merchant Chat link. 
2. Complete the required data. 
3. Click Start Chat. 

Check out our support hours to ensure we address your concern promptly.  

I'd fasten some articles about payment fees, credit card declined, voiding transactions, and other related topics. 

• What are the fees for QuickBooks Payments?
• QB Payments FAQs

Don't pause to let me know if you have other questions in handling your deposit. I'm here to help you out. Keep safe always. 

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