Hi @sherry9,
Thanks for writing in. I would love to assist but I would like to get some further information. To clarify, you do have a sales receipt in Enterprise for the sale in question, but it's not showing the check you took, is that correct? Was this sale partially check and partially credit card or cash? If it was paid in part by either credit card or cash, is that reflected on the sales receipt?
Let me know and we'll go forward.
Thanks,
Lucas