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usermidmichiganpaint
Level 1

I have an invoice that came up paid but the payment is stuck in not deposited. How do i fix this?

 
1 Comment
JonpriL
Moderator

I have an invoice that came up paid but the payment is stuck in not deposited. How do i fix this?

Hello @usermidmichiganpaint,

 

Let's review your deposit settings to identify when will the payments from your customer be deposited into your bank account. Let me show you how.

  1. Go to Settings or the Gear ⚙ icon.
  2. Under YOUR COMPANY, select Account and Settings.
  3. Select Payments.
  4. Review the Deposit Speed section.

Learn more about your deposit speed information with this article: Find out when QuickBooks Payments deposits customer payments.

 

In addition, I'd recommend contacting our Merchant Services Team. From there, one of our specialists can pull up your account information and trace where your customer payment is.

 

That being said, check out this article for the contact information of our dedicated support: Contact Payments Support.

 

Lastly, I've also included this helpful reference for a compilation of articles you can utilize while working with your payments account: QuickBooks Payments FAQ.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to help. Stay safe!

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