I have an invoice that I need to print a packing slip and just prints invoice, even though I am clicking on Print packing slip

Good morning, @cabinetsnclosets. 

Welcome to the Community! I'd be more than happy to help you print your packing slip for an invoice. 

Have you tried the instructions listed below to print a packing slip: 

1. Go to the Customers & Leads and then Customers. 
2. Select the particular customer to display a list of their transactions. 
3. From the Transaction List tab, choose the box next to the invoice you want to print a Packing slip. 
4. Press the Batch actions drop-down, then pick Print packing slip. 

This should do the trick. Let me know if these steps are still resulting in an invoice printing instead of the packing slip. I'll be waiting for your response! 

Yes I tried that but instead of generating a packing slip an invoice appears. The url even contains the following text "/purchsales/packingslip/print"

Hi, cabinetsnclosets.

Thanks for getting back to us. Allow me to chime in and help ensure you can print your packing slip in QuickBooks Online (QBO).

To check if the browser is already full of frequently accessed page resources (cache and cookies) causing this unusual response, let's sign in to your QBO using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to reprint your packing slip again to double-check. You can follow the steps shared by my colleague above for further guidance.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For more tips and other resources, you can also visit our website for future reference: Self-help articles.

I'm only a post away if you have more questions about this or anything else QuickBooks. I'll be more than willing to assist. Take care always.

I am having the same issue - Packing slip just creates another Invoice.

I have QB Online Simple Start.

I have tried two different browsers (Vivali and Chrome) I have cleared the cache.

I have tried to print via "batch actions" and the dropdown menu on the customer and invoice pages (selected Packing Slip)

I have tried this from an incognito tab.

The problem persists.

Any help you can give would be appreciated.

Hi there, @RVStaff.

I see that this issue has been challenging for you. And I appreciate you for performing the steps my colleagues had given.

Since the same issue persists after performing the troubleshooting steps, I recommend contacting QuickBooks Online support. They can help you pull up your account, look for the root cause of the issue, and give you the best solution how to fix it. 

Here's how to contact support: 

1. Click the Help (?) icon.
2. Choose either tab to get started: Assistant or Talk to human.
3. Select Contact Us.
4. Tap the Start a chat with a support expert or Get a callback from the next available expert.

Additionally, I've included these articles that'll help you learn more about the things you can do on your invoice transactions:

• Set up and Send Progress Invoices
• Import Custom Form Styles for Invoices
• Change the Invoice Number on Sales Forms

It's our priority to help you. You can always come back whenever you need help managing your QBO account. Keep safe, and have a good one!