I have changed the outgoing email preferences to include my new business name(3 years ago) and again today. Sometimes it reads correctly and sometimes uses old info.HELP

Hello there, herbalcure1,

That's weird. When you update the information in QuickBooks Online, it will be used moving forward.

Let's try to update again, and if the error persists, I recommend contacting our QuickBooks Support to check your account.

1. Click the Gear icon.
2. Under Your Company, click Account and Settings.
3. In the Company tab, maximize the Contact info section.
4. Update the Company email and the Customer-facing email.
5. Click Save and then Done.

Stay in touch with me if you need further assistance.