I have invoices i know were paid because i received emails saying so but they are still under the open/unpaid catergory

I'll share some details about receiving payments in QuickBooks Online, battlegroundsmow.

It's possible that the payment is not yet deposited in your account. This can be the reason why the invoice is not yet cleared in QuickBooks Online. 

Online customer payments are usually deposited in the bank within 5 business days if it's the first transaction. Then, it will become quicker as you get more transactions. Once deposited, it will automatically be synced in QBO and will mark the invoice as paid. 

You can log in to your QuickBooks Payments account to check the status of the payment. Here's how:

1. Log in here: https://merchantcenter.intuit.com.
2. Click Activity & Reports, then select Transactions.
3. From the drop-down menu, choose your search criteria: Specific date / Range of dates, etc.

Let me also share these articles to give more details about these processes:

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payments deposits in QuickBooks Online

Keep me posted if you still have more questions when receiving payments. I'd be glad to help you again. 

  Thank you  for the response i may have not worded my problem very well. So these transactions are under the unpaid and here and example i mow customer A property for $175 a week. Last week i mowed then invoiced and he paid that day as usual but that invoice is still under unpaid. Today i mowed and he paid same day again and the invoice from today went to the "paid" tab. I contacted support directly and they said it was an issue they were working on and i can wait or manually fix it. Id like to manually fix it but i dont know how. Thanks!!!!

Also i wanna add one more thing these invoices that are messed up are on the transaction log that u directed me to under activity and reports

Hello, @battlegroundsmow.

I'm here to make sure you can correct your invoice which you accidentally mark paid.

Here's how:

1. On the left navigation pane, go to Sales then tap on Invoice.
2. Open the invoice and click the payment link below the Payment Status Paid.
3. On the Receive Payment page, click the Clear Payment button.
4. Click Save and new button once done.

You can also customize your invoices in  QuickBooks Online.

Feel free to comment if you have additional questions. I'll be around to help you.

can i only do these to ones i know are paid

Thank you for coming back, @battlegroundsmow.

Yes, you can do it to those invoices that were paid. You have the option to which invoice you wanted to mark us unpaid.

Here's a piece of additional information on how to receive and categorize invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.
 

Let me know if there's anything else I can help you. We are always open and ready to help.