I have my custom invoice template set to print ship to address but when I print invoice the ship to area(box) is not there What do I do??

Welcome to Community @calhotmop,

You can check if what fields are showing in your invoice. Here's how:

1. Go to the + New button.
2. Under Customers, select Invoice.
3. Click the Gear icon on the upper right portion.
4. On the Fields column, put a checkmark in the box beside the Shipping.
5. Click the X button.

I've also provided a screenshot for your reference.

You can check out this link for more information on how to add custom fields to the invoice.

Also, you can run a report for all invoices that you've created in QuickBooks Online.

If you have follow-up questions, just leave a message in a comment section. I'd be happier to help. Have a wonderful day!

I have a similar you may be able to help with:  I am using a customized PO and need a shipping address inserted from the customer file.  I cannot get it to do it; can you advise me, please?

Thanks for joining the thread, @Bob134.

I want to ensure this gets resolve for you. I'd like to verify if are you using a third-party app in customizing Purchase Order (PO)? Since in QuickBooks Online (QBO), able to customize PO isn't an option like Invoices. 

However, you can add customer's address to the Ship to field. Here's how:

1. In the left menu, click the + New button. 
2. Choose Purchase order under the VENDORS column. 
3. Pick a Vendor. 
4. In the Ship to field, click the drop-down arrow and select the customer where you want the shipping address to be inserted. 
5. Enter the other necessary information. 
6. Once done, select Save and send or Save and close. 

Take a look at this article to know more about how PO works: Create purchase orders in QuickBooks Online.

You may also find these articles helpful in the future: 

• Copy an estimate to a purchase order
• Apply a purchase order to a vendor transaction

If you have any other questions about PO's, visit me again. I'm more than happy to answer it for you. Take care.