Hey johnwsprecher. Cancelling QuickBooks Online should be a simple process. Just follow the steps below to do so and here's a video on managing your billing.
- Select the Gear Icon in the top right.
- Select Account and Settings in the leftmost column.
- On the left of the screen, select Billing and Subscriptions.
- Then, select Cancel in the correct subscription box on the screen.
- You'll be presented with a quick survey and a confirmation to cancel.
After that, your subscription will be cancelled. Let me know if there's anything else you need.