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Shredman2865
Level 1

I have open invoices being sent out with out anybody doing it. I looked and they are not set up as recurring transactions. Any help or ideas?

 
1 Comment
Rea_M
QuickBooks Team

I have open invoices being sent out with out anybody doing it. I looked and they are not set up as recurring transactions. Any help or ideas?

Hello there, @Shredman2865.

 

Currently, there's an ongoing investigation about open invoices being sent automatically in QuickBooks Online (QBO). Rest assured that our product engineers are actively working to get this issue fixed as soon as possible.

 

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-51047 to our representative as your reference. You'll first have to check out our support hours to ensure we can assist you on time.

 

In case you want to talk to one of our representatives to relay this matter, you can schedule a callback. Here's how:

  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Click Confirm my call

 

I've attached a screenshot below for your reference.

 

After that, I'd recommend  pulling up the Open Invoices report. This way, you're able to effectively monitor all your unpaid invoices and statement charges per customer. Just go to the Who owes you section from the Reports menu's Standard tab.

 

I'm also adding this article to keep track of your activities, who made changes to your books, and what they did through the Audit Log feature in QBO: Use the audit log in QuickBooks Online. It also includes the list of special users for specific situations.

 

Please know that you're always welcome to comment below if you have other concerns or follow up inquiries about managing invoices and other sales transactions in QBO. I'm just around to help. Take care.

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