Hello there, @katy42.
Good to see you here in QuickBooks Community. Allow me to help and guide you on how to setup Invoice reminder in QuickBooks Online (QBO).
You can manually set up a reminder email each of your customers once their invoices are already in the past due. Let me walk you through the process:
- On the left menu bar, click Sales.
- Select Customer.
- Double-click the name of your customer.
- Select Transaction List.
- Put a check mark in the invoice box, and click Batch actions drop-down arrow.
- Choose Send Reminders.
You may also check this article for the other option on how to set up invoice reminders.
If you need further assistance with the steps, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account in a secure environment and do a screen share.
Here's how to contact our support:
- Go to: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
- Click the contact us link.
- On the Search for something else tab, type-in Customer Support.
- Click the Get Phone Number below.
That should do it! Please know that I'm just a post away if you have any other concerns about Invoice reminder. Wishing you and your business continued success.