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I have reconciled but there is still a balance showing in undeposited funds. Why did this happen? How do I keep this from happening again and how do I fix? Thank you.
Transactions from the Undeposited Funds account should be recorded as a Bank Deposit to clear it out.
The Undeposited Funds account serves as a holding account before you create a bank deposit. To clear the balance, you must create or record this as a Bank Deposit.
Check this article for more information: Record and make Bank Deposits in QuickBooks Online.
Just make sure that no payments are left under your Bank Deposit page to clear the balance of your Undeposited Funds account. Here’s an article to know more about this: Deposit payments into the Undeposited Funds account in QuickBooks Online.
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