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Let's check to see if this a browser issue, triciaannscustom.
First, let's try to log in using a private browser. Here's how:
For Chrome, press Ctrl+Shift+N.For Internet Explorer or Firefox, press Ctrl+Shift+P.For Safari, hold down Command+Shift+N.
If it works fine, I recommend clearing your browser's cache (regular browser) to start fresh. Cache files can cause unexpected behaviors on a program when they are piled up.
However, if it's still not working, please switch to another browser.
If you need further troubleshooting steps, please refer to this article: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-add-customize-and-troubleshoot-lo...
Don't hesitate to click that Reply button for your other concerns. Have a wonderful day!