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Level 1

I have some invoices that showing overdue but I deposited the check to our online banking and according to our customers they did not any refund on their accounts?

 
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QuickBooks Team

I have some invoices that showing overdue but I deposited the check to our online banking and according to our customers they did not any refund on their accounts?

Hi @caroline-deguzma,

 

You can review your bank register to check the payments. Your payment should be link with your invoices so they won't show as overdue. Let me guide you how.

 

  1. Go to Accounting, then Chart of Accounts.
  2. Select View register next to the account where you've deposited the payment.
  3. Locate the payment and then click Edit.
  4. Make sure to mark the correct invoice that links to the deposit.
  5. Snap Save and close.

I've added these handy articles for your reference:

 

That should get you going. Reach out to me anytime if you have questions. I'll be around for you. Keep safe.

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