Re: I have two invoices a customer paid via ACH. However, they didn't pay via the invoice link and instead through their bank. How do i record this so it matches correctly?
You want to record it however it was done in real life.
Example: If your customer paid the 2 invoices with 1 large payment, then do Receive Payment, select the customer, check BOTH invoices and what I would do is create a new payment method called "EFT" for Electronic Funds Transfer. Mark the payment as deposited into your checking account.
When QuickBooks downloads the record on the bank feed, it should automatically see the payment you recorded and say "1 record found" and give you the option to match it.
If the customer paid the 2 invoices with 2 separate payments, do the same steps above just do them twice. 1 time for each separate payment.
Re: I have two invoices a customer paid via ACH. However, they didn't pay via the invoice link an...
Hi there, heavens7thcloud.
I appreciate you for posting your concern here in the Community. I'd be happy to help on how to record invoice payment in QuickBooks Online (QBO).
After you've sent an invoice, you can manually record the payment in QBO using the Receive Payment function. On the Deposit To drop-down menu, you can either use the Undeposited Funds account or deposit it directly into your bank account in QuickBooks (typically into your savings or checking account).
Here's how to record a customer payment:
Select Plus (+) icon.
Choose Receive Payment.
Select the name of the Customer from the drop-down menu.
From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
Choose your Payment Method.
Enter the Reference no. and Memo if applicable.
You can either deposit the money to your checking account or to the Undeposited funds account.
Select Save and Close.
To learn more on how to record customer has already paid for any product or service supplied, you can check this article: Record a customer payment.
That should do it! Fill me in if you have any other questions about recording customer payment. I'll be around to help you out. Wishing you and your business continued success.