Let's check the Audit Log to verify who made the writings on the next customer statement. Also, you can delete if there are writing created on the page.
At the top right, click the Gear icon.
Select Audit Log.
Select the Filter button.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
If there’s no user created the writings, let’s perform troubleshooting steps to fix this. When QuickBooks has unexpected behavior, it is recommended to use a private browser. Cache tends to hold onto information and after a while, it can cause issues in the web pages.
Check out the keyboard shortcuts below:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can go back to regular browsing and clear the browser's cache to improve the program's performance. I'd also suggest using a supported browser to have a better and secure experience when using QBO.
Feel free to visit our help article page if you have other QuickBooks concerns.
I'm just a few clicks away if you need further assistance.