I inadvertently entered a client's cash payment twice on an invoice. How do I cancel or change the payment received? Thank you.

It only takes a few clicks to cancel or change the received payment, @lilacrose38.

Let's locate the payment from the Sales tab and delete it. Here's how:

1. Go to Sales, then select All Sales.
2. From the Type column, select the payment you want to undo.
3. Select More at the bottom of the page, then Delete.

For more information, check out this article: How to void or delete an invoice or other transactions.

Furthermore, there are three ways you can handle a customer credit or overpayment. You can use the credit toward an invoice, refund the customer, or enter the overpayment as a tip.

I got you covered if you have any other concerns with receiving payments. I'm always available to help. Have a lovely day!

Hi  @lilacrose38,

Hope you’re doing great. I wanted to see how everything is going about canceling the payment. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime. 

Looking forward to your reply. Have a pleasant day ahead!