I incorrectly entered a company name in setting up a subscription for Intuit Quickbooks. How do I change my "billed to:" account details to match the correct name?

Thank you for reaching out to us in the Community space, mmlindberg.

I'll give steps where you can update the information.

You can update the account details by following these steps:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to the Gear > Account and settings.
3. On the left panel, click the Billing & Subscription tab.
4. Next to your payment method, select Edit.
5. This will launch the Wallet list. From this view you can:
   • Edit the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
   • Add a new payment to be used for QuickBooks Online billing
   • Switch QuickBooks Online billing to previously stored payment method
6. After saving your changes, check the displayed name.

For reference, you can check out this article: Manage billing, payment, and subscription info in QuickBooks Online.

In case you need help with other task in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials, and more.

You're also welcome to post a reply here and I'll get back to you as soon as possible. Take care and stay safe.

Thank you for your thorough response. Unfortunately, that only changes the company name within the online account, and that information is correct. It is the company name in the billing subscription that needs to be corrected. I haven't yet found a way to correct that information. 

I'll help you change the name of your account, mmlindberg.

There's a different way of correcting the name of the business on our file. Although, we need a couple of documents to make sure that the person trying to change the information is the authorized user. 

Here's how:

1. Download and complete the Business Name Change template.
2. Prepare to upload the following supporting documents:
   • Current government-issued Photo ID (e.g., state-issued ID, driver's license, passport)
   • Proof of payment for the service or product: Bank statement showing the subscription payments, the account number, and your name.
3. Contact us to submit the form, government-issued ID, and proof that you paid for the service or product through Intuit Customer File Exchange.
4. You'll receive an email that confirms the update within 3-5 business days.

You can also reach out to our phone or chat support team for more details about this. Go to this article to get their contact details: QuickBooks Online Support.

I'll share these articles as well in case you might need them in the future:

• Get Help if You Can't Sign In to Your QuickBooks Online Account 
• Reset or Change Your Login Information for QuickBooks Online 

As always, don't hesitate to reach out to us again or reply to me if you need anything else.