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Level 1

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

 
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Moderator

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

Hello, lindsayconnolly2.

 

I'm here to ensure you'll get the best help possible, let's get this sorted out. For bounced emails there are two main reasons that it wasn’t sent:


•   because the email address was entered incorrectly
•   there was a temporary issue with the recipient's email server

 

To isolate this issue, your customers may need to add "do_not_reply@intuit.com" to their contact list or Safe Sender book to make sure they'll be receiving the invoices. 

 

On the other hand, receiving notification for the bounced invoice is currently unavailable in QuickBooks Self-Employed. As a workaround, you might want to open the invoices and ensure that you've entered the correct customer's email address before sending them to avoid bouncing them back.

 

I can see how this feature would be useful. I'll be personally taking note of this feature preference and relay this suggestion to our Product Developer and hopefully, they'll consider this feature in our future update. As a team with a massive road-map, we have to pick new features based on the value they’ll add to the most users possible.

 

We share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks and what our Product Care Team is working on. You can check out this link: https://quickbooks.intuit.com/blog/tag/quickbooks-self-employed/.

 

You can always visit our Help Articles page if you want to know more about QuickBooks Self-Employed.

 

Please get back to me if anything may arise while working in QuickBooks. I'd be more than willing to lend you a hand.

Highlighted
Level 1

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

Thank you for your reply. I've also noticed that there is no way to copy yourself on the same email that is going to your client, or see a date stamped copy of the invoice that was mailed to them. My invoices are now over 30 days late and they said they need proof that I have sent them. 

 

 

Highlighted
QuickBooks Team

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

Hi there, lindsayconnolly2.

 

You can send your client a report about the invoices you have emailed to them. Let me guide you through the steps.

 

  1. In your Quickbooks Online company, go to the Hamburger icon and select the Reports tab.
  2. Enter Invoices ad Received Payments Report in the Search bar, then click on the Customize button.
  3. In the Customize section, tick the Sent button under Rows/Columns.
  4. Under the Filter drop-down menu, tick on the Customer button and choose the customer you wanted to see on the report.
  5. Hit Run report.


1123.jpg

To email this report, you can send it by clicking on the Email button on the page. Afterwards, enter the necessary details to send this report. You can also download this via .pdf file and attach this in your email outside QuickBooks. I also attach a screenshot for your reference.

 

email reports 1.jpg

 

You can check this article to give you more insights about running reports in QuickBooks Online.

 

For future reference, you can also check out: Memorize reports in QuickBooks Online.

 

Let me know if you need further assistance. I'm here to back you up. Take care.

Highlighted
Level 1

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

There is no hamburger icon on QuickBooks Self-Employed. 

Please send me exact screenshots from the self-employed site.

Highlighted
QuickBooks Team

I just found out that my invoices have been bouncing back from the recipient and they have not received any of my invoices. Why was I not advised of this?

Hi there, lindsayconnolly2,

 

My colleague @MarsStephanieL has provided the steps for QuickBooks Online.

 

Let me clear things out for you about the invoice you've created and sent in QuickBooks Self-Employed (QBSE).

 

You're right that there isn't a stamped copy of the invoice you've mailed. You'll want to manually print or export the transaction to PDF, and sent it to your customer outside QBSE.

 

Here's how to print or export the invoice:

  1. Go to the Invoices menu.
  2. Locate the invoice.
  3. Click the drop-down arrow from the Actions column, then select Export as PDF or Print.

Also, you can take a screenshot of the status and date of the invoice sent to your customer. You'll see this under the Status column on the Invoices page. This serves as a proof that you've already mailed the transaction. See the screenshot below for your visual reference.


 

Just a heads up, the sender ID "do_not_reply@intuit.com" is not included in the Sender Policy Framework (SPF), an email authentication system that prevents email spoofing. If Sender ID filtering is turned on, then emails coming from do_not_reply@intuit.com automatically gets rejected.

 

You need to contact your IT person or domain provider for assistance to temporarily turn off Sender ID filtering or get help on what’s causing you not to receive the email.

 

Let me know if you have follow-up questions, and I'm always around to help you out.

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