Thanks for posting in the Community, @shontae6848.
Let me get the help you need in changing the Master Admin on your account.
To start, may I know the challenges you've encountered why you're unable to change? I want to ensure this gets resolved for you.
When changing the Master Admin access in QuickBooks Online (QBO), you'll have to ensure that the user is already added as a Company Admin. Here's how:
- Click the Gear icon at the top.
- Select Manage Users.
- Click the Add user button in the upper right-hand corner.
- Select Company Admin, and then click Next.
- Enter the new user's profile information.
- Click Save.
After that, have the user check their email to accept the invitation. Once done, you can now transfer the Master Admin rights by following the steps below:
- Click the Gear icon at the top.
- Select Manage Users.
- Click the drop-down arrow in the Action column and choose Make master admin.
- Select Make master admin on the pop-up that appears.
- An invitation email will then be sent to the user to accept the role.
I recommend the following article for additional information on this process, such as the basics of transferring this role: Change the primary admin user in QuickBooks.
However, if the person who has the master admin account is no longer available, you'll have to send us a request. This way, someone from our support team will contact the previous master admin. For the detailed steps and information, feel free to check out this article: Request to be the master admin or primary contact.
Should you have any questions about transferring roles or anything else, let me know by commenting below. I'll be more than happy to answer it for you. Have a great day.
