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Level 2

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

 
5 Comments
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QuickBooks Team

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

Hello, @rfnffsales.

 

QuickBooks allows for easy fixes when things like this happen. You can edit the account your bills are posting to by editing the category account on the bill. This will allow you to select the correct account, in this case, Accounts Payable (A/P), for the bills. Here's how:

  1. Navigate to the Expenses tab.
  2. Find the bill(s) you need to edit and click on them.
  3. In the Account field, pick Accounts Payable A/P.
  4. Press Save and Close.

That's all there is to it. Now you can quickly fix all of your bills to reflect the valid account. If you decide you want to pay bills using our new Pay Bills Online feature, you can check out this article about paying bills online for more information.

 

I'm only a post away if you have any other questions. Take care!

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Level 2

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

The bills I entered are for product inventory.  There is no account field to change.  What do I do?

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QuickBooks Team

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

QBO will automatically post the amount in the Accounts Payable account once a bill is created, rfnffsales.

 

It's possible that the Sales Tax Payable was accidentally added in the Category Details section of the bill. Let's go back to the transaction and click Category details. Then, remove the account that might have been added. One done, click Save and close

 

If you can't see the  Sales Tax Payable in the bill, please contact our phone support team so they can check how the account mapping is done and make sure your bills are posted under the correct account. Here's how:

 

  1. Go to the Help menu and click Contact Us.
  2. Let them know that your inventory bills are affecting your Sales Tax Payable account.
  3. Click Let's talk.
  4. Select the Chat or Get a callback option.

Please reach out to us again if you have other questions. The Community is always ready to jump in and offer our help.

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Level 2

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

No, this wasn't the solution.  I phoned customer support and Michelle was great!  She quickly saw (shared my screen) that when I entered a bill for product inventory, the bill posted to Sales Tax Payable.  She went up the ladder and through QBO higher technical assistance, we discovered what I thought was the problem.  The behind the scenes mapping was incorrect. I signed out, QBO corrected the mapping, then I signed back in and I entered a test bill.  This time it posted correctly to accounts payable.  I did have to delete all the bills I entered and re-enter them, but at least, they now post correctly to Accounts Payable.

Highlighted
QuickBooks Team

I just started on Quickbooks Online. I entered all my outstanding bills. They are all posting to Sales Tax Payable instead of Accounts Payable!!! Help???

Hi, @rfnffsales.

 

Thanks for keeping us updated here in the Community. I'm so glad that you were able to get in touch with our Customer Support Team so they could get you back on track. We're always here to lend a helping hand.

 

If you need any further assistance, don't hesitate to reach back out. Bye for now!

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