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anthonyaandacons
Level 1

I like to know when funds of a payment made from my customer name Thaddeus of $3,400 will be available. ? It hasn’t posted on my account yet

 
1 Comment 1
ChristieAnn
QuickBooks Team

I like to know when funds of a payment made from my customer name Thaddeus of $3,400 will be available. ? It hasn’t posted on my account yet

Hi there, anthonyaandacons.

 

 I'll provide information about the funding time for QuickBooks Payments.

 

The customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

 

When customers pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

 

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

 

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the payment too and to investigate why it wasn't deposited into your account yet.

 

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

 

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!

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