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beeattitude
Level 1

I'm mortified. I just had a whole bunch of reminders go out to my customers by QuickBooks Online without my input. How could this happen?

 
2 Comments 2
Joesem M
Moderator

I'm mortified. I just had a whole bunch of reminders go out to my customers by QuickBooks Online without my input. How could this happen?

Hello there, @beeattitude.

 

Currently, there's an ongoing investigation regarding the invoice reminders that are automatically sent to customers. Engineers are aware of the issue and are in the process of being prioritized/investigated. 

 

Although this is being actively looked at, we do not have a specific time frame for resolution at this time. 

 

To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-51047.

 

To reach them, please follow the steps below:

 

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details.
  7. Then tap on Confirm my call.

 

Also, make sure to turn off the Automatic invoice reminders feature. This will prevent from sending automatic invoices to your customer. Here's how:

 

  1. Go to the Settings menu, then select Account and Settings.
  2. Click the Sales tab, then go to the Reminders section and select the Pencil icon to edit your preferences.
  3. Turn off Automatic invoice reminders by toggling the button to the left. Then, click Save

 

For more insights, check out this article: Automate invoice reminders in QuickBooks Online. It also includes steps on how to send invoice reminders manually. 

 

Just in case, you can also read through this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. It helps you learn about some ways to personalize sales forms and email messages. 

 

Thanks for your understanding and patience while we look into this. Please let me know should you need anything else. I'll be here to help. Take care.

beeattitude
Level 1

I'm mortified. I just had a whole bunch of reminders go out to my customers by QuickBooks Online without my input. How could this happen?

Thank you so much! I thought it might be a QuickBooks issue. . .  

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