I'm setting up my account, and clicked Categorize a few expenses(CaFE). but when I clicked CaFE, it always returns to same page. How can I get this done?

Hi, @-tampopohomedayc. 

I can see that you've been through a lot in dealing with this behavior. I appreciate the steps you've performed to isolate the issue. Let me help you set up your account and categorize your expenses completely.

If you haven't yet, try opening your account using Mozilla Firefox to narrow down the result. You can also delete your browser's cache to fix issues and glitches while working with QuickBooks Online (QBO). You can use this link as your guide: Clear cache and cookies to fix issues when using QuickBooks Online.

 If you're getting the same result, I recommend contacting QBO Support. This way, a live representative can look into your account securely and investigate this further.

On the other hand, you may open this article for more tips about classifying transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

Feel free to leave a comment below if you have follow-ups while setting up your account. I'm here to help. Have a great weekend!

Thanks Angelyn_T  for the quick response.

I have just installed the FireFox and tried, but no luck.

Since this is fresh install, FF doesn't have any cache but I explicitly cleared it and tried again. No luck.

I will contact QBO support for more help. Thank you!