I'm showing a sales receipt paid on 7/1/2020, but it still hasn't been deposited in my bank account even though that's how the recurring transaction was created to do so.

Thank you for posting here in the Community, @d_aleksanyan.

I can provide the information you need about the sales receipt in QuickBooks Online.

The posting account of the transaction will depend on your setup from the recurring sales receipt. I suggest you double-check the template and ensure you have the right information on it.

The information may be different from what you expect for the outcome. Here's how you can check the details:

1. Click the Gear icon in the upper-right corner.
2. Select Recurring transactions. 
3. Search for the sales receipt template.
4. Press Edit below the Action column. 
5. Under Deposit to, make sure to select the correct bank account. 
6. Make the necessary changes.
7. Hit Save template.

For the existing sales receipts that you want to correct the account, you can follow these steps:

1. On the left panel, click Sales.
2. Go to the Customers tab.
3. Search for the customer.
4. Select the name to view the transactions.
5. Press the drop-down arrow below the Action column.
6. Hit View/Edit.
7. Edit the account under Deposit to. 
8. Make the necessary changes.
9. Click Save and close.

I've also included some articles in case you need some ideas about how to handle recurring transactions:

• Review your recurring transactions templates in QuickBooks Online
• How to handle a recurring transaction that did not run
• Schedule recurring transactions created with a template

Feel free to hit that Reply button if you have any other questions. Have a great day ahead

My bank information is all correct on the existing sales receipt, it shows which account it should be deposited to and the account number is correct, yet I still haven't received the deposit. What can I do?

Thanks,

Davit

Thank you for verifying that everything is in order, Davit. To better assist, could you explain if the receipt is not showing in the bank register or the actual funds? In the meantime, you can sort and filter your transaction list to double-check. Here's how:

1. Go to the Sales tab and navigate to the Customers section.
2. Choose the client whose transactions need to resort. 
3. Select the header of the Date column, so the most recent transactions are displayed, as seen in the video below.

If you are referencing the actual fund, the next step would be to reach out to our Payment Team to inquire and clarify what has happened to those funds. I have included this link with their phone number and hours of operation.

Please keep me updated and let me know if you have any other questions or concerns. The Community and I are always here to help. Take care.