Hi there @skankybart. I'd be happy to help you assess this error and get back on track.
I've replicated the process and found no issue with assigning the equity accounts. No worries, we will perform a browser troubleshooting method. This is likely a browser cache issue. If a certain webpage's cache data is corrupted (or if the cache storage is full), it can cause problems within QuickBooks.
To see if this is the case, let's use an incognito or private window. It doesn't use the existing cache data, which is perfect for ruling out these kinds of issues. The shortcut keys:
Log in to your QuickBooks Online company from there and create a deposit transaction. If it the equity account can be found in the line item, then close the private window and go back to your regular browser. Next, clear its cache to resolve the loading issue. Finally, close and reopen it to complete the process.
Alternatively, you can use a supported browser.
Moreover, I've got a reference for you that can be handy in the future: Record paying back an investment.
I'll be around to answer any other future questions you might have for QBO. Post a reply here and I'll get back to you as soon as possible. Enjoy your weekend!
I'm having the same problem. I tried it in an incognito tab as you suggested and it still isn't showing equity accounts, only bank accounts. Any other suggestions on how to fix this? I'm using google chrome.
Hi there, @lhodgdon. I'm here to make sure that you can use the Equity account.
As mentioned by Rainflurry, you can use the Add funds to this deposit section to deposit the transaction to your Equity account. Please note that you can only choose Bank and Credit Card in the Account column of your deposit.
To record a bank deposit, follow the steps below:
For more details, click this article: Record and make bank deposits in QuickBooks Online.
Once done, you can Customer Balance Summary report to check the remaining balance for your customers. See this article: Customize reports in QuickBooks Online to help you get the most out of this report.
I've also collected these references with the tips and topics you can use anytime you need help doing or fixing a reconciliation:
We're always here if you need more help in recording your transactions or anything else. Keep safe and have a wonderful day, @lhodgdon.