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Level 1

I'm trying to change a customer name to his company name instead. When I try to edit details and press save, nothing happens.

 
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QuickBooks Team

I'm trying to change a customer name to his company name instead. When I try to edit details and press save, nothing happens.

Nice to have you here, @rodneyjprice.

 

Let's access your QuickBooks Online (QBO) account via a private or incognito window and change your customer name from there. This way, we can check if this is caused by stored cache from the browser.

 

Cache stored for a period of time causes unusual behavior to the browser. To start, here are the keyboard shortcut keys to open a private or incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to change your customer name via a private or incognito window, then we'll need to clear your regular browser cache. This will delete all cache stored from the browser.

 

However, if the issue persists, I recommend using another supported browser.

 

Also, before anything else, check this great article on how to merge customers in your QBO account: Manage your customer list.

 

Post again if you have other concerns. I'll be around to help you anytime.

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