I'm trying to enable "classes". My limit is 40, and I don't think I've ever used any in this QBO account, but when I turn it on, why does it say I've used 106 classes?

Did you import from QB Desktop where you might have used Classes?

Gear icon> Lists>All Lists> Classes to see what is in effect.  You may need to change the view to include inactive. In the class list upper right is another gear icon that will allow you to check a box to view inactive classes.

Good Morning, @john159. 

It's great to see you back in the Community. Let's work together and get this problem handled as soon as possible. 

It sounds like the classes feature is turned on, but you're not able to create any more due to the limit of 40 with the QuickBooks Online (QBO) Plus account. However, you can delete classes to make room for more. Here's how: 

1. Go to the Gear (Settings) icon. 
2. Pick Account and Settings under the "Your company" section. 
3. Press the Usage tab. 
4. Locate Classes and Locations and then click on the classes option. 

       5. Find a class you'd like to make inactive. 

       6. In the "Action" column, choose Make inactive in the drop-down box. 

Learn more about creating and managing your class list in QuickBooks Online through this link. 

Let me know if this helps. I want to make sure all of your concerns are addressed. I'll be waiting for your response!

Unfortunately, Classes and Locations don't appear at all under Usage, just 2 users and 97 accounts (in my chart of accounts). That makes sense because I haven't been able to turn Classes and Locations on in settings because when I try to do that, it says I've already used 106 classes. It's a circular problem, and I'm at a loss of what to do.

Thanks for your help. Unfortunately, no list of classes appears under All Lists, so I don't have a way to see inactive classes. This account was set up with an import, but from another QBO account, not a desktop account. So still no progress.

I appreciate the details you've provided above about finding your class list in QuickBooks Online (QBO), @SGFCoxon. Through it, I can guide you on the next action you can do to take care of the issue.

When an account was set up by importing a list, most issues you may encounter might've caused by the importer you used. Then, viewing all the mentioned 106 classes isn't an option since you haven't activated the feature yet. With this, I'd recommend contacting our QBO Customer Care team. They can securely pull up your account, investigate the cause of the issue, and provide a fix.

In case you want to talk to one of our representatives to directly relay the issue, you can request a callback at the time of your convenience. You'll first have to review our support hours to ensure we can assist you on time. Here's how:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a call or Get a callback.
6. Enter your contact information.
7. Select Confirm my call.

I've attached a screenshot below for your reference.

Once fixed, you can go ahead and turn on the class tracking feature in QBO. 

Additionally, you can get specific insights by using classes to track your transactions by departments, product lines, or any other meaningful segments in your business. To learn more about this, kindly check out this article: Get started with class tracking in QuickBooks Online. It includes links about organizing your customer and vendor transactions and pulling up class reports to name a few.

Please let me know if you have other concerns. I'm just around to help. Take care always.

One possibility, and I will let @Rea_M Or @Candice C respond, but if you upgrqade to Advanced from Plus for only one month, activate classes, then reduce your class count to 40 or less, then downgrade back to Plus