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Level 1

I'm trying to mark one of the contractor to be inactive however I keep getting this message "Unable to mark contractor inactive"

 
4 Comments 4
Candice C
QuickBooks Team

I'm trying to mark one of the contractor to be inactive however I keep getting this message "Unable to mark contractor inactive"

Good Morning, @login1

 

The reason why you're receiving this error message is that there's an on-going investigation with this issue (INV-44018). At this time, there isn't an exact date of when this will be fixed. However, our Product Developers are working hard to resolve this problem as soon as possible. 

 

I recommend contacting our Customer Support Team so that you can be added to the list of affected users. This will allow you to receive updates about the error message via email. Here's how: 

 

  1. Go to the Help icon. 
  2. Select the Contact Us button. 
  3. Type in "Unable to mark contractor inactive: INV-44018in the description box and then press Let's Talk
  4. Scroll down and choose to Get a call

 

It's that simple. If you run into any trouble along the way, just let me know. Take care!

neilgreene
Level 1

I'm trying to mark one of the contractor to be inactive however I keep getting this message "Unable to mark contractor inactive"

I have had this problem for OVER 2 years.  Today, Dec 10, I just spent 2hrs on the account doing developer console research and doing the online session with support.  Two hours. 

 

Two years ago, I had this problem and did all of the research with support.  During the calls, I get asked to try to mark the vendor inactive, to confirm they have no data.  At no time has anyone on support said there is a known or pending issue.

 

My case reference from today is 1573107694.

I have no idea what Intuit did with my reference from 2 years ago.

But I can tell no one is working on this issue.

neilgreene
Level 1

I'm trying to mark one of the contractor to be inactive however I keep getting this message "Unable to mark contractor inactive"

I have had this problem for over 2 years.

MichelleBh
Moderator

I'm trying to mark one of the contractor to be inactive however I keep getting this message "Unable to mark contractor inactive"

We'll take care of this as quickly as possible, @neilgreene.

 

I'm determined to improve your experience with our support. I'll make sure you can inactive your vendor as soon as possible. This way, you can directly review all the active vendor transactions in your QuickBooks Online. 

 

The INV-44018 number that is unable to inactive vendor has already closed. The reason why you came across the error again is that there's a new case created. Rest assured that our engineers are tirelessly working to find a permanent solution.

 

I know you've already called our support, but I'd still suggest getting in touch with our Customer Care Team again. Our support will add you to the list of affected users. Also, ask them the status of your old case to get more details on it. Ensure to call them within business hours to ensure a swift response. 

 

I've assured you that QuickBooks will notify you when the error is corrected. Please check your email regularly to see whether you can disable the vendor seamlessly. 
 

Additionally, check out these articles below on how to supervise vendor personal information, expenses, bills, expenses, purchase orders, and other related matters: 

 

 

Leave a reply in the comments section again if you have a follow-up or other questions. I'm still here to help you more. Hoping for your patience as we work through the error, neilgreene.

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