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Join nowThis is a user community, call intuit for anything dealing with your account
Hi there, @drolle.
We offer different ways to contact QuickBooks Online (QBO) Support. There is an option to chat or get a callback from an agent that is available during specific hours.
Here's how:
Also, feel free to visit our QBO Community help website for tips and related articles in the future.
As always, you're welcome to post any questions you have in this space. Just leave a comment below. Have a great day ahead.
i do not see an icon for the help on the upper right, what does it look like please?
Hello kdm123,
The Gear icon is located in the upper right-hand corner of your QuickBooks Online account. Please see this sample screenshot for a visual guide:
If you're using the desktop version of QuickBooks, you can follow the steps below. Before doing so, please check out our support hours here: Support hours and types.
You can always get back to us if you have any additional questions. Thanks.
Thanks so much for the information. I have already tryed this way with no luck, but I will try again. I have been at this since 5:00AM and now have indegestin so bad I'm going to stop for awhile.
thanks again
lfn
Hello there, @LFN.
You can try out this link to get in touch with our QuickBooks Online Chat Support: https://help.quickbooks.intuit.com/en_US/contact.
I can also help you if you leave me details about what's going on.
I'll keep an eye out for your response. I hope you feel well soon, lfn.
received email that I requested my account to be closed. I did not and want to make sure it isn't. bought quick books 2020 from amazon and just got it installed last week with records all in tack by help of quickbooks. at that time they took updated credit card information. I believe at end of this month is when It should be renewed. Saturday I received email that I had requested cancellation. please advise
[Contact name removed]
[Business name removed]
[Phone number removed]
[email address removed]
Hi @SSarey1,
The security of your account is our top priority. Let me route you to our Customer Care Team to get this addressed right away.
From there, they can securely pull up and check your QuickBooks Online (QBO) account and verify the legitimacy of the email you received. You can follow these steps to contact them.
To ensure we address your concern on time, you can check out our support hours.
Also, feel free to visit our Account management page to learn some tips on managing your QBO account.
I'm just a few clicks away if you have additional QBO concerns. Have a great day!
I need to renew my payroll subscription and it is is in account recovery mode and will not let me proceed with updating credit card information.
I'll provide steps on how you can update the bank information for your payroll subscription, Nuno Iron.
If you're subscribed to the QuickBooks Online Payroll Enhanced, you can follow the steps below. Please make sure that you are signed in as the Master Admin or Company Admin to see the Billing & Subscription tab.
Here are the steps:
If you've purchased your QuickBooks Online from your Accountant, I recommend reaching out to your Accountant and work with them to restart your payroll subscription.
Feel free to read this article for more details: Reactivate your QuickBooks Payroll subscription.
Otherwise, reach out to our Payroll Support Team to further assist you in updating the credit card information. Before doing so, please check our support hours here. Then, follow these steps:
If you have the new QuickBooks Assistant help update, you can follow these steps:
For any additional questions related to payroll or other concerns with QuickBooks Online, please let me know in the comments below. Thanks.
Let's get rid of the error code so you can continue updating the payroll in QuickBooks Desktop, nancy12341.
The corrupted QuickBooks company file is one of the reasons why you encounter this error. To resolve this issue, you need to repair the damaged data by running the verify and rebuild utility tools.
If the same issue persists, your internet connection is maybe interrupted or the version of Microsoft Internet Explorer is outdated. You need to upgrade the browser to the newest version.
Once done, check your internet connection settings. It could be the source of the update issue. Here are the steps you can follow:
Click Next.
You can also refer to this page for other troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.
Stay in touch with me on how this goes by commenting below. I'll be around until you're able to upgrade the payroll in QuickBooks.
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