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Level 1

I need help with my QBO that mysteriously have been changed . I have spent 2.5 hrs on support calls (forwarded 5x) and chatted with 4 people without resolution.

The xxx-xxx-xxxx number says to login and start a chat - the support people on chat say to call that number. No one on the chat was able to resolve it nor the online call back.
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QuickBooks Team

I need help with my QBO that mysteriously have been changed . I have spent 2.5 hrs on support calls (forwarded 5x) and chatted with 4 people without resolution.

I'd like to share some steps on how you can recover your account, joy10.

 

When you're unable to log in to your account, but still have access to the phone number or email address, you can follow these steps:

 

  1. Go to our sign in help page.
  2. Enter the phone number, email address, or user ID for your account. Or, click the Try something else link and answer other questions about yourself. Then select Continue.
  3. Check your phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  4. Reset your password when prompted.

Once you're able to log in to your account, you can change the email address if necessary.

 

I've got this article for more information: Recover your account when you can't sign in.

 

You can also get the list of user IDs by clicking the I forgot my user ID or Password link in the Sign-in page. Otherwise, reach out to our Customer Care Team. They have the necessary tools to pull up your account and recover the login credentials.

 

Here's how: 

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again. 
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

 

I'm always around if there's anything else you need with QuickBooks Online. Take care and stay safe.

Level 1

I need help with my QBO that mysteriously have been changed . I have spent 2.5 hrs on support calls (forwarded 5x) and chatted with 4 people without resolution.

I'm not trying to recover my account - I need to discuss billing charges and the change to my subscription.  Every person I spoke to on chat and on the phone was not able to help me and forwarded me to some one else.

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