I appreciate the time you've given checking this with the Community. I can get you to the right support to help you review your case number.
If you're requesting an update about an existing ticket, I'd recommend contacting our QuickBooks Online Care Team or further help. For security reasons, this requires pulling up your account which we're unable to do in this public forum. Our live support agents have the resources to view your pending cases and can share in-depth details about the status. Here's how to contact us: