I need to be able to delete tags I don't use but it will not let me even though I click on the trash icon next to the tag. I click and it does nothing. Can someone help me figure out why?

Thanks for coming here, tszeis.

We have received reports from other users getting the same challenges upon managing transaction tags in QuickBooks Self-Employed (QBSE). There is an ongoing ticket issued about this in which our engineering team is currently working on for a permanent resolution.
 
For now, I suggest contacting our QuickBooks Care Support to add you to our notification list. We'll email you once we receive updates about the investigation. You can use the investigation number INV-42632 as your reference.

Here's how:

1. From the Assistant tab, type or say Talk to a human.
2. If you want to connect with us directly, type or say Talk to a human.
3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
   

The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.

I've got your back if you need more help. I'm always happy to lend a hand. Have a good one.