I understand your situation regarding the cancellation process, rcrosato.
Aside from cancelling the subscription on your own, you can also contact our Customer Care Team. They can do this with your presence. Here's how you can reach them:
- Click Help in the upper-right corner and select Contact Us.
- Enter the cancellation details and select Let's talk.
- Select how you want to reach them (phone or chat).
- Provide the necessary information to complete the request.
You can also reach them through the contact information provided in this article: Cancel your QuickBooks Online subscription or trial.
Please keep us posted so we can assist you further in doing any of this.
