I need to change my contact information. When I try it ask to send confirmation code to number I don’t have anymore.

Good day, closedeyes413,

I'm happy to help ensure you're able to change your contact in formation in QuickBooks Self-Employed (QBSE).

The Customer Account Maintenance Portal (CAMPs) page is the place where you can update your phone number for confirmation. Check this out for more details: What is CAMPs and how do I use it?

The following steps below will guide you through on how to update your contact information:

1. Go to camps.intuit.com.
2. Choose the product or service you'd like to manage.
3. Click Edit next to the Phone number field.

After that, you can log back in to your QBSE account and receive a confirmation code to the new number.

You can also refer to this article: Update your user ID, phone number, and contact information for Intuit for additional information.

Let me know if there's anything else you need

Um, I also needed to do this and it totally didn't work. My information has been wrong for years and I've been paying $20 for this Merchant account that I haven't even used. I"m desperately trying to reach an *actual human being* and I keep getting back to a robot. I tried clicking on this link, changing my phone number in both my Merchant account and my Quickbooks Online account and they still want to text a confirmation code to an old number that I no longer have access to.

This doesn't work. It still wanted to text a confirmation code to my old phone number that I no longer have access to. Please make *actual human beings* available by phone instead of dumping your valued customers over to a robot.

Hi Laura,

I understand the challenges of trying to access your account and of getting help with it. Let me turn the table around to help you get back on track.

What you'll want to do is send a request to recover your account, and our account protection team will get back to you within 1 business day. The complete details of the process are stated in this article: Recover your account when you can't sign in. Please check out this section: If you can’t get a message on the phone or email on file.

If you'd like to speak with our Support teams, please follow these steps:

1. Click to open this article: Contact QuickBooks products and services Support.
2. Select the product that you have to get the contact details of the team. Each of them has a phone number and an office schedule.

Let me know if you need assistance as you follow the instructions in the articles. I just want to be sure that you'll be able to can access your accounts as soon as possible. Take care always!