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I need to change the credit card that we use to pay for this service and i am having a lot of trouble. Can someone actually call me?

 
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QuickBooks Team

I need to change the credit card that we use to pay for this service and i am having a lot of trouble. Can someone actually call me?

Hi there, @gallobro2151.

 

Let's log in to the Customer Account Management Portal (CAMPs) to change the subscription's payment method. You'll be able to update it as long as you're the primary contact.

 

Here's how to change: 

 

  1. Sign in to camps.intuit.com
  2. In the Product and Services list, locate your subscription. 
  3. Choose Details
  4. Hit Edit to the payment method you want to use in the Billing information field.  
  5. Modify your information, then tap Save and close

 

For more details, visit this article: Change your QuickBooks Desktop payment method.

 

If you're not a primary contact, I'd suggest sending a request to our team so the role will transfer to you. After that, you can now change the payment method. For more details, check out this article: Change or update the Primary Contact on your QuickBooks Account. 

 

You can always check your billing history on the CAMPs page by going to View your transaction history. Then choose a date in the Time period drop-down arrow, and locate the order number to see the order details. You can also print that by hitting the Print this page. 

 

If you still have a hard time changing the payment method, I'd recommend filling up our chat support information by following the steps below. In this way, one of our Customer Care will communicate with you as soon as possible. Due to COVID-19, our support is currently limited to chat only. 

 

Here's how: 

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/configure-products/contact-the-quickbooks-desktop-....
  2. Choose your QuickBooks Desktop version under How to message us outside of the product.
  3. Complete the required information. 
  4. Hit Submit

 

Check out our support hours and types to ensure we address your concern quickly. 

 

I've attached an article about how to change business information, remove users, etc. 

 

 

Let me know if you have a follow-up question by clicking the Reply button below. I'm always here to help. 

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