Hi there, anahibustillos,
You'll want to do the basic steps to remove the temporary internet files that may have caused unusual behaviors on your account. If it won't work, please get in touch with our Support team to check this further. We offer support through different channels.
To open QB Assistant, follow the step for your device:
- Web browser: Select Assistant from the top menu.
- iPhone or iPad: Tap the + button on the dashboard, then select Ask QB Assistant.
- Android: Tap the chat bubble icon on any screen.
Once you're in, type a question or press and hold the mic icon to ask your question out loud.
Connect with us
- Enter or say “Talk to a human.”
- Choose a way to connect with us:
- Post a question and get answers from tax specialists and other customers like you.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Keep in mind, some options are only available at certain times.
If you have other questions, please don't hesitate to reach back out.
