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I need to refund a customer deposit that was made through QB Payments, but I do not have their card details. Are there other options?

 
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I need to refund a customer deposit that was made through QB Payments, but I do not have their card details. Are there other options?

Good morning, @amy62,

 

Great question; I would be happy to help!

 

You can always a refund a customer through your Merchant Service Center online.  There are several different ways to do this; this article will give you the instructions for each scenario:

 

Void or refund transactions in QuickBooks Payments

 

Hope that helps!

 

Lucas

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