I need to resubscribe to payroll bc it was cancelled due to it not letting me edit my billing/address. When I click edit it says another person needs to login. Help.

Hey there, @allyson-holton. Congrats on your first post in the Community.

You will need the Primary Admin user to sign in to resubscribe to payroll. I recommend getting in touch with the user who has access to that login to get this resolved.

Here's a great article outlining the process of resubscribing your payroll subscription: Update or renew your subscription

Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do.

I am the primary subscriber...Stephen Willey.

You just took my $299 for renewal.  Let me in, please.

I am still trying to get in.  I am the primary subscriber.  Name is Stephen Willey.  What more do you need?

Give me a live person as I need to communicate.  Once again, I am the primary subscriber....

Hello there, Stephen.

We're unable to check your account details since the QuickBooks Community is a public forum. You may want to reach out to our Customer Care Support Team instead. This way, your concern will be addressed securely and promptly.

Here's how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of your concern, then click Search.
4. You can either choose to Get a callback or Message an agent.

To ensure that you'll be supported immediately, check out our support hours to know their availability.

For other QuickBooks concerns, feel free to visit our Help articles page to get the updated answers.

Keep me posted if you have additional QuickBooks queries. I'll be around to answer it all for you.