I need to speak with a live person from qb

Thanks for reaching out to the Community, trinityrv.

I can help you get pointed in the right direction.

Please follow the steps I've laid out below on how to contact our QuickBooks Online Support Team.

1. Select the Help icon in the upper right of the screen.
2. Choose Contact us on the pop-up. 
3. Enter a topic in the How can we help? field and choose Continue. 
4. Click Get our phone number.
5. Enter your contact information.
6. Click Call me.

If the Get a callback option isn't showing, you can change it by entering Support in How can we help?.

The screenshot below shows these steps.

As always, you can post your concern here in the Community. I'd love to provide assistance for any questions you might have about QuickBooks Online (QBO). Our Helpful articles also cover common questions about the program.

That should get you on the right track. If you have other questions, I would be happy to answer them. Just post it here as a comment and I'll take a look at it. Enjoy the rest of your week.

I want to speak to a person who can tell me why I'm being charged monthly fees when I get no service for the money. 

Hello there, @MLCFarm.

I appreciate you joining this thread. I'm here to get you pointed to a person you can speak with about your charges.

Checking your account to verify your monthly charges will need your company credentials. Community is a public forum and your security is our top priority. You can follow the steps above given by my colleague or use the contact the QuickBooks Online Customer Support team link as a reference of their phone directory.

That should help pulling up your account to verify the charges, @MLCFarm. They can also process a refund for you if necessary.

Let me know how the call went. I'll be around for you if you have other QuickBooks questions. Just drop a comment.