I never used quickbooks clean up. I was told I would be refunded in May once the systems noticed I didn't use the book clean up. Still no refund. How do I get my refund?

Hello there, @theglammamama-gm.

I appreciate your patience about the refund issue in QuickBooks Online (QBO).

I would love to assist you with this, but for security reasons, we're unable to check your account here in the Community space. To assist you further, I recommend getting in touch with our support staff once again to follow up on your case about the refund.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, you can check this article: QuickBooks Online Support

I'll also add this article to guide you about the return policy: Return policy

Please let me know if you have any follow-up questions about the refund issue. I'll be happy to answer them. We look forward to hearing from you in your future business ventures, @theglammamama-gm.

Now I'm angry...  I don't have a bookkeeper never used the service or connected with anyone. Canceled book keeping before ever using... never used book clean up... Canceled quickbooks online.

I submitted a refund request and this was the answer from a NO response email below.

We have received your request and identified that your Live Bookkeeper would be the best person to assist you with this concern. 


We appreciate your business and hope to have the opportunity to serve you again in the future.


Respectfully,

Cheenalyn

Let's work together to find a resolution to your refund request, @theglammamama.

Please note that refund requests are subject to eligibility. You can refer to this article for more details: Intuit Return Policy.

If you meet the criteria, I highly suggest contacting our support team again to review your request further. To expedite the process, I recommend gathering all the necessary documentation supporting your claim. Doing so will help ensure a smoother and more efficient experience.

Additionally, you can review this article to know what will happen to your QBO data after unsubscribing: The life of your QBO data after you end your QuickBooks subscription.

Let us know if you have other concerns with your refunds in QuickBooks. We're here to help you in any way we can.