I received a call saying that my payment for QB online was declined from [removed], but when I look at my acct it is paid. Is this spam?

Hi there, susan145.

I appreciate you reaching us here in the QuickBooks Community. Let me help you get pointed in the right direction.

Your accounts' security is my top priority. To get information about the declined payments for QuickBooks Online, you'll need to reach out directly to our Customer Care Team. They have the proper tools to pull up your account and provide you with further details about this concern. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.

Also, if you're looking for helpful articles, you can find it on the QuickBooks Q&A page. This contains hundreds of QuickBooks related-topics. Simply type your concern in the description box.

That should get you going today. Let me know if there's anything else I can help you with. I'm still here to offer my assistance. Have a good one.

@susan145 

A call about your subscriptions? Ignore it and share their numbers here as reference for us.