I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

Hello,

Yes that is normal for your first online payment from a customer.

https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/common-questions-about-quickbo...

"We deposit your funds within five business days after your first payment. Your first deposits take a bit longer while we set up your merchant account. After we're done, your payments will deposit quicker, typically within two business days."

Hi MarshallA thank you for answering my question.

I saw that quickbooks already received payment for me in "received payments" That is good.

Should I type in the reference number?  I noticed it was blank.  The email at the bottom has a transaction ID for this payment.  Also, do I have control what type of credit card customers can use?  We typically only accept Visa, MC and AMEX.  I see Discover and another form I am not familiar with.  epay?  Or does it matter as long as the payment comes it?

By the way, I love this forum.

@Jennifer529 

I am SOO happy you're enjoying this forum, we love hearing that.

To answer some of your questions...

If the "payment" if showing in QBO, then you can add a note in memo or add a ref # if you wish.  Once the process finishes, the payment should go from Undeposited Funds to your bank account and you can match it against the deposit in your bank feed when it downloads.

As far as limiting which cards you accept through QBO Payments, you might have the option to remove AMEX by going to Gear Icon/Account and Settings/Payments/manage Account.  Then in the merchant portal select account/merchant accounts and I see a button to remove AMEX. 

Since the fees for accepting credit cards are based on how you accept the card (swiped in person, keyed, online invoice payment) and not which card is used, you could probably just leave it to accept anything that is offered so it gives your customers more options.  Epay is the e-check option where they can enter their bank account and routing number instead of a CC/debit card.

It is a scam.

I have at present $504,651.92 being held by QuickBooks.

We have been QB users since 2002 and have four companies, all on QB.

We have zero disputes and are a licensed medical corporation that serves multi-billion dollar companies and government agencies like the US Customs and MTA.

The reasons I've been given for the holds are truly mind-numbing and perfectly nonsensical. At one point they asked for a PO from a manufacturer that makes one of our testing products. We don't sell to the manufacturer nor can anyone buy from them- the manufacturer sells through distributors. So an impossible task. They asked for several items that are literally non-existent within our industry.

The best of the BS though is that they are holding a payment from one of our own companies- a company we own 100% of- that we made to our parent company. They claim they are "protecting" me and QB in case- as they explained- the payment is fraudulent. Amazing! Protecting us from us!

I also enjoy how no one can tell you exactly why payments are held, who can do something to free them, or what they are "reviewing."

Another fun fact; QB sales called us to ask if we'd like to barrow money from them. 

A total scam.

My advice is to cease using their processing. Once you do get the money back- which will be months- close the bank account  they have access to.

Then, do the public a favor and tell everyone about this.

Good luck!

Here is what talking to them looks like: