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Jennifer529
Level 3

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

It says they want to make sure everything looks good on their end(quickbooks)
5 Comments 5
MarshallA
Intuit

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

Hello,

 

Yes that is normal for your first online payment from a customer.

 

https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/common-questions-about-quickbo...

 

"We deposit your funds within five business days after your first payment. Your first deposits take a bit longer while we set up your merchant account. After we're done, your payments will deposit quicker, typically within two business days."

Jennifer529
Level 3

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

Hi MarshallA thank you for answering my question.

I saw that quickbooks already received payment for me in "received payments" That is good.

Should I type in the reference number?  I noticed it was blank.  The email at the bottom has a transaction ID for this payment.  Also, do I have control what type of credit card customers can use?  We typically only accept Visa, MC and AMEX.  I see Discover and another form I am not familiar with.  epay?  Or does it matter as long as the payment comes it?

By the way, I love this forum.

MarshallA
Intuit

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

@Jennifer529 

 

I am SOO happy you're enjoying this forum, we love hearing that.

 

To answer some of your questions...

 

If the "payment" if showing in QBO, then you can add a note in memo or add a ref # if you wish.  Once the process finishes, the payment should go from Undeposited Funds to your bank account and you can match it against the deposit in your bank feed when it downloads.

 

As far as limiting which cards you accept through QBO Payments, you might have the option to remove AMEX by going to Gear Icon/Account and Settings/Payments/manage Account.  Then in the merchant portal select account/merchant accounts and I see a button to remove AMEX. 

 

Since the fees for accepting credit cards are based on how you accept the card (swiped in person, keyed, online invoice payment) and not which card is used, you could probably just leave it to accept anything that is offered so it gives your customers more options.  Epay is the e-check option where they can enter their bank account and routing number instead of a CC/debit card.

leah-freeland
Level 2

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

It is a scam.

I have at present $504,651.92 being held by QuickBooks.

We have been QB users since 2002 and have four companies, all on QB.

 

We have zero disputes and are a licensed medical corporation that serves multi-billion dollar companies and government agencies like the US Customs and MTA.

 

The reasons I've been given for the holds are truly mind-numbing and perfectly nonsensical. At one point they asked for a PO from a manufacturer that makes one of our testing products. We don't sell to the manufacturer nor can anyone buy from them- the manufacturer sells through distributors. So an impossible task. They asked for several items that are literally non-existent within our industry.

 

The best of the BS though is that they are holding a payment from one of our own companies- a company we own 100% of- that we made to our parent company. They claim they are "protecting" me and QB in case- as they explained- the payment is fraudulent. Amazing! Protecting us from us!

 

I also enjoy how no one can tell you exactly why payments are held, who can do something to free them, or what they are "reviewing."

 

Another fun fact; QB sales called us to ask if we'd like to barrow money from them. 

 

A total scam.

 

My advice is to cease using their processing. Once you do get the money back- which will be months- close the bank account  they have access to.

Then, do the public a favor and tell everyone about this.

leah-freeland
Level 2

I received an email saying there is a delay in our first quickbooks payment from our customers invoice. Is this typical? It says it can take up to 6 days?

Good luck!

Here is what talking to them looks like:

Someone that can answer the question as to why you are stealing my $500,000!Sent
 
Bethany M
 at 10:39, Feb 17:
Thank you so much! I do see the funds and the review on the account. The funds are working through the approval process to be released.

What questions do you have for me today?
 
 
You
 at 10:40, Feb 17:
 
 
I want them released. There is no reason to drag this out.Sent
 
You
 at 10:40, Feb 17:
 
 
I want answers as to why you are doing this to us.Sent
 
You
 at 10:40, Feb 17:
 
 
I want them released NOWSent
 
You
 at 10:41, Feb 17:
 
 
And I want a written statement as to why they are being held so I can take this to my attorneySent
 
Bethany M
 at 10:42, Feb 17:
We are working to verify both transactional and account information.

If you'll review your merchant agreement, section 18, we explain that we are a low risk processor, and reserve the right to review accounts and transactions at our discretion.

The merchant agreement is legally binding to both our merchants and Intuit and is agreed upon to have a merchant account. You can find it here at https://quickbooks.intuit.com/payments/legal/

The deposit in question is working through the approval process and no further action is needed at this time.
 
 
You
 at 10:43, Feb 17:
 
 
It's not a deposit. It is dozens of deposits and there has been more than enough information provided already. this is a fake investigation.Sent
 
 
We have no customers disputing their payments. We are a Federally Licensed healthcare firm.Sent
 
You
 at 10:46, Feb 17:
 
 
Tat's ridiculous. One corporation to the other under a corporate umbrella! Are you serious?Sent
 
You
 at 10:46, Feb 17:
 
 
So no money goes between TurboTax and QB? ReallySent
 
You
 at 10:47, Feb 17:
 
 
Or between Amazon fresh and Whole Foods?Sent
 
You
 at 10:47, Feb 17:
 
 
Shall I go on?Sent
 
You
 at 10:47, Feb 17:
 
 
Is Qb the CIA or the FBI?Sent
 
Bethany M
 at 10:47, Feb 17:
No. They don't. I can't answer for other companies, but as far as Quickbooks and Turbo Tax goes, no there is no money passed between the two.
 
 
You
 at 10:47, Feb 17:
 
 
Are you a federal regulatory body?Sent
 
You
 at 10:47, Feb 17:
 
 
The IRS?Sent
 
You
 at 10:47, Feb 17:
 
 
NO!Sent
 
Bethany M
 at 10:47, Feb 17:
We are federally regulated by them.
 
 
You
 at 10:48, Feb 17:
 
 
You provide merchant servicesSent
 
You
 at 10:48, Feb 17:
 
 
Stay in your lane. You suck at the restSent
 
Bethany M
 at 10:48, Feb 17:
Correct, our merchant services are federally regulated as a payment processor.
 
 
You
 at 10:48, Feb 17:
 
 
Let them do their jobSent
 
You
 at 10:48, Feb 17:
 
 
Are you telling me they asked you to investigate these deposits?Sent
 
You
 at 10:48, Feb 17:
 
 
Answer that questionSent
 
Bethany M
 at 10:49, Feb 17:
I'm advising that we are a low risk payment processor and can review the account and transactions at our discretion.

If you'd like, I'll be more than happy to send you the clause from your merchant agreement!
 
 
You
 at 10:50, Feb 17:
 
 
They asked you to investigate a company in business since 2002 with a perfect record? One that they grant licensure to? One that serves their US Customs and Border Patrol and the Metro Transit Authority and the San Diego Airport?Sent
 
You
 at 10:51, Feb 17:
 
 
I've read the clause and it does not add up to an investigation of this magnitude and is unreasonable in scope. A fool or anyone with the literacy of a three-year-old would have closed this case within a weekSent
 
You
 at 10:51, Feb 17:
 
 
What remains to be looked at?Sent
 
You
 at 10:51, Feb 17:
 
 
Answer succinctly. Specifically.Sent
 
You
 at 10:51, Feb 17:
 
 
What are you waiting for?Sent
 
Bethany M
 at 10:51, Feb 17:
If you have questions about your local government and their rules and regulations, you'll need to reach out to them.
However, we are your payment processor for your business and review the accounts thoroughly to maintain the integrity of the account.

As I said, we are working through the approval process. Nothing else is needed.
 
 
Bethany M
 at 10:51, Feb 17:
I'm not waiting.
 
 
Bethany M
 at 10:52, Feb 17:
What other questions do you have for me?
 
 
You
 at 10:52, Feb 17:
 
 
The government is not involved in this. This is your company acting aloneSent
 
Bethany M
 at 10:52, Feb 17:
Did you need the merchant agreement?
 
 
Bethany M
 at 10:52, Feb 17:
Correct.
 
 
You
 at 10:52, Feb 17:
 
 
Not at all. I need you to answer the questions.Sent
 
You
 at 10:52, Feb 17:
 
 
What are you missing?Sent
 
You
 at 10:52, Feb 17:
 
 
What are you waiting for?Sent
 
You
 at 10:52, Feb 17:
 
 
What specifically is the reason for the holds?Sent
 
Bethany M
 at 10:53, Feb 17:
We are waiting on the approvals to release the funds.

As I said, we are verifying transactional and account information.
 
 
You
 at 10:53, Feb 17:
 
 
That is meaninglessSent
 
You
 at 10:53, Feb 17:
 
 
Answer my questionsSent
 
Bethany M
 at 10:54, Feb 17:
Maybe I'm not clear.
What are you waiting for? We are waiting on the approvals to release the funds.
 
 
Bethany M
 at 10:54, Feb 17:
What specifically is the reason for the holds? As I said, we are verifying transactional and account information.
 
 
You
 at 10:54, Feb 17:
 
 
What are the components of the investigationsSent
 
You
 at 10:54, Feb 17:
 
 
ReasonsSent
 
You
 at 10:54, Feb 17:
 
 
RationalSent
 
You
 at 10:54, Feb 17:
 
 
Red flagsSent
 
You
 at 10:54, Feb 17:
 
 
What?Sent
 
Bethany M
 at 10:54, Feb 17:
We are verifying transactional and account information.
 
 
You
 at 10:54, Feb 17:
 
 
What information?Sent
 
You
 at 10:55, Feb 17:
 
 
Specifically?Sent
 
You
 at 10:55, Feb 17:
 
 
What information!Sent
 
You
 at 10:55, Feb 17:
 
 
And for how long?Sent
 
Bethany M
 at 10:55, Feb 17:
What your transactions are for, who they are with, what the business does. etc.
 
 
You
 at 10:55, Feb 17:
 
 
You've done that\Sent
 
Bethany M
 at 10:55, Feb 17:
Correct!!!
 
 
You
 at 10:55, Feb 17:
 
 
Over and over again we have done thatSent
 
Bethany M
 at 10:55, Feb 17:
We are waiting on the approvals to release the funds.
 
 
You
 at 10:55, Feb 17:
 
 
I currently have zero documents requested of youSent
 
You
 at 10:56, Feb 17:
 
 
Zero questions to answerSent
 
You
 at 10:56, Feb 17:
 
 
And you have yet to tell me what concerns QB hasSent
 
You
 at 10:56, Feb 17:
 
 
Why?Sent
 
Bethany M
 at 10:56, Feb 17:
Correct! Now we got it! There's nothing else needed and now we are working to approve the release of your funds!
 
 
You
 at 10:56, Feb 17:
 
 
Approval from yourself?Sent
 
You
 at 10:56, Feb 17:
 
 
Are you kidding?Sent
 
You
 at 10:57, Feb 17:
 
 
Approval from yourself?Sent
 
You
 at 10:57, Feb 17:
 
 
Seriously?Sent
 
Bethany M
 at 10:57, Feb 17:
Correct, there's many different levels of approval.
 
 
You
 at 10:58, Feb 17:
 
 
If you have everything why are you holding up approval. Why are you holding MY MONEY?Sent
 
You
 at 10:58, Feb 17:
 
 
Sounds like complete bullSent
 
You
 at 10:58, Feb 17:
 
 
How many levels exactlySent
 

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