Thanks for visiting the QuickBooks Community. I’m here to make sure your QuickBooks account is active and that the email you receive is valid.
Since you’ve already verified that your QuickBooks account isn’t suspended, there is a possibility that the email you received is a spam or phishing email. Make sure not to open or access any of the links provided on that email.
I would also suggest getting in touch with Customer Care Team so they can take a look at your account and make sure it’s active. You may find our most updated number through this link: https://community.intuit.com/articles/1145770.
Please let me know if you need anything else. I’ll be around to help. Enjoy your day!