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Join nowWelcome and thanks for visiting the Community, @userlblack.
If you manually recorded the payment in QuickBooks Online (QBO), you can delete it so your client can pay it through QuickBooks Payments.
Here's how to do it:
Once done, your client can now pay the invoice by having them click the Pay Now button. I'm also adding this article that tackles how to let customers pay their invoices online for future reference: Take and process payments in QuickBooks Online.
Please leave a comment below if you have any additional questions or concerns. I'll be more than happy to help. Have a great day!
This did not resolve my problem. I followed your steps and the invoice disappeared.
Now I am totally confused. Can I talk with a live person?
To recap.
I accidently received payment on an invoice when no payment was made yet. How do I reopen the invoice so that my client can pay the invoice?
Thank you.
Lynn
Thanks for coming back for more support, @userlblack. I appreciate you for trying the steps provided by my peer.
It could be that the invoice itself is deleted instead of the payment attached to it. We can check your audit log confirm. I'll show you how:
Once confirmed, you'll need to re-enter the transaction and resend it to your client. You can get the full details of the deleted invoice by clicking View under the History column.
For future reference, you may follow the steps shared by my colleague in this post to remove a payment from an invoice.
Should you still need to speak to a live person online, you can choose either chat or callback option to connect with our Customer Care team.
I'm always around here to help you some more if you need further assistance.
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