cancel
Showing results for 
Search instead for 
Did you mean: 
alabamarolltide
Level 2

I send an invoice. Under the Notes section it had where I could add attachments. I added two attachments to the invoice but the didn't send with invoice. Why??

 
3 Comments 3
ShiellaGraceA
QuickBooks Team

I send an invoice. Under the Notes section it had where I could add attachments. I added two attachments to the invoice but the didn't send with invoice. Why??

Hi @alabamarolltide,

 

Let's check to see if this is a browser interruption. Let's access your account via a private browser. Let me walk you through how.

 

  • Press CTRL+SHIFT+N for Chrome.
  • Hold CTRL+SHIFT+P for Firefox.

Then, add an attachment to your invoice again and send it to your email so we can check. If it's working fine, you can clear the cache of your old browser. QuickBooks collects cache files that helps you save time while browsing. Sometimes, these files can become outdated, causing issues like the one with your invoice.

 

Here's how you can reset them: Clear cache and cookies to fix issues when using QuickBooks Online.

 

We also have a guide on attachments that I'm sure you'll find helpful. It has information that lets you organized record-keeping.

 

Please know that we're just a post away if you have other questions. Thanks for coming in today and I wish you have a wonderful weekend.

alabamarolltide
Level 2

I send an invoice. Under the Notes section it had where I could add attachments. I added two attachments to the invoice but the didn't send with invoice. Why??

It still did not attach using different browser. I need more help.

Ryan_M
Moderator

I send an invoice. Under the Notes section it had where I could add attachments. I added two attachments to the invoice but the didn't send with invoice. Why??

Hi @alabamarolltide,

 

Thank you for your prompt reply, as well as sharing an update on your situation. I'll point you in the right direction for support with this issue.

 

I suggest contacting our Technical Support team for further assistance. They have the tools to investigate further as to why you're having this concern, such as remotely accessing your computer with your permission. 

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

On the other hand, see this article for a video clip on the steps to attach documents to expense transactions: How to Attach Documents To Transactions: Bills & Expenses.

 

Leave a reply below if you have other questions. I'll be sure to get back to you. 

Need to get in touch?

Contact us