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Level 1

I send Invoices via QBO. When the client pays, they are marked paid. Except the Deposit from my linked bank account then also shows, so P/L shows twice the income?

Except if I follow the FAQ help directions and assign the Deposit as Accounts Receivable under "Account" then the P/L balances showing only 1 income - but then on the A/R aging report then shows the deposit amount as outstanding?! How do I connect the deposit to the Paid Invoice?
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QuickBooks Team

I send Invoices via QBO. When the client pays, they are marked paid. Except the Deposit from my linked bank account then also shows, so P/L shows twice the income?

Let's get your deposit link to your paid invoice so you can get back to working order, @db85.

 

The possible reason why you have two (2) income on your Profit and Loss is that you received the payment from the invoice and make a deposit associate with the Accounts Receivable (A/R) account. In that case, your deposit will be an Unapplied Cash Payment Income, and the payment you received from the invoice will be a Sales of Product Income.

 

To link the deposit to the paid invoice, you'll want to delete the payment connected to the invoice first. Here's how:

 

  1. Find and open the paid invoice transaction.
  2. Under the Payment Status section, click the payment made link.
  3. Click the date link to open the Receive Payment page.1.PNG
  4. Select More at the bottom of the page.
  5. Choose Delete, then Yes to confirm.2.PNG

Once done, you can now link the deposit to the invoice.

 

  1. Click the + New Button, then select Receive Payment.
  2. Select the customer from the drop-down.
  3. In the Outstanding Transactions section, put a checkmark on the invoice.
  4. In the Credits section, choose the created deposit.
  5. Click Save and close.4.PNG

I'm adding this article for more details: How to link a deposit to an invoice.

 

Moving forward, you don't want to create a deposit to the invoice payment once it's already paid. This way, we can avoid unapplied cash payments in your QuickBooks Online.

 

If you need any additional assistance while managing your invoice transactions, you can leave a comment below. I'll be sure to get back to you.

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QuickBooks Team

I send Invoices via QBO. When the client pays, they are marked paid. Except the Deposit from my linked bank account then also shows, so P/L shows twice the income?

I'm back to ensure everything on your concern was discussed, @db85

 

Were you able to link the deposit to the invoice after the information and steps I provided? If you need further assistance with the process, don't hesitate to leave a comment below. I'll be sure to get back to you.

 

Thanks for coming to the Community, wishing you continued success.

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