I set up an invoice to myself to test the bank transfer option. The invoice shows the invoice as paid but not yet deposited. I don't know what the next step is.

Hello, esorahsile27. 

I’m here to help and share information about how to change the status of your paid invoice from Not deposited to Deposited in QuickBooks Online.   

When receiving payment in QuickBooks Online, one possible reason why the paid invoices stay on the Not Deposited status is that you might have chosen the Undeposited Funds as the Deposit to account when receiving your client's payment.   

To change the status to deposited, then you may need to do Bank Deposit. Here's how to do it:  

1. Go to the + New icon and select Bank deposit.
2. Drop down arrow on the Choose an account, select the bank account you wish to deposit the payments.
3. In the Received from column, select the invoices by putting a check-mark on the box.
4. Then, click Save and close.  

For your reference, you can visit this article for further guidance about receiving invoice payment in QuickBooks Online:  

• Record customer payment in QuickBooks Online
• Bank Deposits  

That's it! Should you have need anything else about QuickBooks, don't hesitate to leave a comment below. I'm always around whenever you need help. Take care and have a wonderful day!

I followed those steps and the invoice is now marked as deposited. I'm still not seeing a charge on my personal bank account I sent money from, or a payment deposited into my business account. The deposits tab under Sales is still not showing any deposits made either.

Is the bank transfer option automated, or does it take time for the deposit go through?

Elisha G. Rose

Thanks for getting back to us, esorahsile27.

The steps provided by AileneA to deposit the amount is correct. Though the invoice in QBO is automatically marked as Paid when your customer submits the payment, the actual amount is not yet deposited to your real bank account.

When using QuickBooks Payments for the first time, the payment will be deposited to your real bank account within 5 business days. This takes a bit longer because we are still setting up your account. The next customer payments will be deposited much faster.

For reference, you can browser this article: Find out when QuickBooks Payments deposits customer payments.

You can also apply/request for a next-day deposit or instant deposit. Here are some articles that can be use for reference:

• Get paid faster with next-day deposits
• Get instant deposits in QuickBooks Online

Here are also articles that can guide you in managing and processing payments in QuickBooks Online:

• Deposit payments into the Undeposited Funds account in QuickBooks Online
• Change the account QuickBooks deposits payments into

Let us know if you need anything else. Have a great day!

Is that also why the Deposits tab under Sales isn't showing any deposits?

Hi @esorahsile27,

Thank you for your prompt reply. I'll take care of this query for you. 

What you said is right. As my peer @JamesDuanT stated above, the initial deposit takes some time for new users of QuickBooks Payments. It's due to your account that's under set up. Once done, the next deposits will appear faster than before. 

In case you have additional questions about payment deposits, see this article: Common questions about payments deposits in QuickBooks Online. It's a list of frequently asked questions about deposits using QuickBooks Payments, along with their answers. You'll also find links to related articles on this topic. 

Need further assistance? Place a comment below, and I'll be sure to get back to you.