Connect with and learn from others in the QuickBooks Community.
Hi there, @accounting-lixok.
I would love to help you directly with this concern. Since this is an open forum page, I recommend contacting our QuickBooks support team.
In this way, they can check on your account, and you can ask any question about the issue that you have. They can also provide the best answer with the refund request that you're asking for.
To contact support, here's how:
To ensure your issue gets addressed on time, please check out our support hours: QBO Support hours.
Though, you can cancel the live bookkeeping subscription through your Billing and Subscription page. Let me show you how:
Once canceled, the cancellations are effective at the end of your billing month.
For a more visual guide on how to contact your live Bookkeeping, you can check out this article: QuickBooks Live Bookkeeping FAQ.
Please don't hesitate to let me know if you should have any questions about this or anything else QuickBooks related. Have a wonderful day!