Let me help you update your subscription, john.
Are you trying to downgrade your subscription? If so, you can easily do it in a few easy steps. You can do it from your Billing and Subscription page.
Check the following steps:
You can check the following article if you'd like to downgrade your QuickBooks Online plan.
But if you still want to call our Product Support team, you can arrange a callback from them. They have the tools to check your account in a safe and secure environment.
Here are the detailed instructions:
See this contact the QuickBooks Online Customer Support team article for more information.
I'm always here if you need anything else by leaving a comment below. Take care and have a great rest of the day.